Privacy Policy
Effective Date: April 21, 2026
Toronique ("Toronique," "we," "us," or "our") operates the website toronique.ca and provides residential and commercial general contracting services in the Greater Toronto Area. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. INFORMATION WE COLLECT
We collect personal information that you provide to us directly, including:
• Contact details submitted through our website contact form: first name, last name, email address, telephone number, and the content of your inquiry.
• Correspondence you send us by email, phone, or in person in the course of discussing a project.
• Information shared during consultations, site visits, and contract negotiations, which may include property addresses, project budgets, design preferences, and permit-related details.
We also collect limited technical information automatically when you visit toronique.ca, including IP address, browser type, device identifiers, pages viewed, and referring URLs. This information is gathered through cookies and analytics tools described in Section 7.
2. WHY WE COLLECT PERSONAL INFORMATION
We use personal information for the following purposes:
• Responding to inquiries and scheduling consultations.
• Preparing proposals, estimates, and contracts.
• Managing active projects, including coordination with subcontractors, trades, architects, designers, and engineers.
• Invoicing, payment processing, and warranty follow-up.
• Complying with legal, regulatory, municipal permit, and building code requirements.
• Improving our website and understanding how visitors use it.
• Sending project updates and service communications to clients who have engaged us.
We do not use your personal information for purposes unrelated to those listed above without obtaining your consent.
3. CONSENT
By submitting information through our contact form, emailing us, or engaging us for services, you consent to the collection, use, and disclosure of your personal information as described in this Policy. You may withdraw consent at any time, subject to legal and contractual restrictions, by contacting our Privacy Officer using the details in Section 9. Withdrawing consent may limit our ability to provide services to you.
4. DISCLOSURE TO THIRD PARTIES
We do not sell personal information. We may share personal information with:
• Subcontractors, tradespeople, architects, designers, engineers, and suppliers who need the information to deliver a project.
• Municipal authorities, permit offices, and building inspectors as required by law or the permit process.
• Professional advisors (lawyers, accountants, insurers) on a need-to-know basis.
• Service providers who host our website, deliver email, and provide analytics. Some of these providers may process data outside Canada, including in the United States, and that information may be subject to the laws of the jurisdiction where it is processed.
• Parties to whom disclosure is required or permitted by law.
We require service providers and partners to protect personal information with safeguards comparable to our own.
5. RETENTION
We retain personal information only as long as necessary for the purposes set out in this Policy, to enforce our agreements, and to meet legal obligations. Inquiry records from non-clients are retained for up to two years. Client records are retained for the duration of the project plus a minimum of seven years to meet tax, warranty, and building code record-keeping obligations.
6. SECURITY
We maintain administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access, disclosure, or modification. These include restricted access to client files, secure email practices, and reputable third-party hosting. No method of transmission over the internet is fully secure, and we cannot guarantee absolute security.
7. COOKIES AND ANALYTICS
Our website uses cookies and similar technologies to operate the site, remember preferences, and measure traffic through tools such as Google Analytics. Non-essential cookies are only activated with your consent through our cookie banner. You can also disable or delete cookies through your browser settings. Disabling cookies may affect site functionality.
8. YOUR RIGHTS
Under PIPEDA, you have the right to:
• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to further collection, use, or disclosure, subject to legal or contractual limits.
• Make a complaint about our handling of your personal information.
We will respond to verified requests within 30 days. In limited circumstances, we may refuse access as permitted by PIPEDA and will provide the reason in writing.
9. CONTACT AND PRIVACY OFFICER
For questions, requests, or complaints about this Policy or how we handle personal information, contact our Privacy Officer:
Toronique
Attn: Privacy Officer
1131A Leslie St., Suite 201
Toronto, ON M3C 3L8
Email: info@toronique.ca
Phone: (416) 778-7770
10. COMPLAINTS TO THE PRIVACY COMMISSIONER
If you are not satisfied with our response to a privacy concern, you may contact the Office of the Privacy Commissioner of Canada:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: priv.gc.ca
11. CHANGES TO THIS POLICY
We may update this Policy from time to time. The effective date at the top of this Policy reflects the date of the most recent update. Material changes will be posted on toronique.ca. Your continued use of the website after changes are posted constitutes acceptance of the updated Policy.
